Refund Policy
You have a legal right to cancel a Contract under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 within 14
days to get a refund. This right starts from the date of Purchase Confirmation
which is when the Contract between us is formed. However, due to the programs
being personalized, once you have started your program for example completed
the initial Cognitive assessment, it is non-refundable.
Money Back Guarantee
CereSkills / CereFit Programs - If after 90 days from the date of Purchase
Confirmation, having shown compliance to the Program and no demonstrable
progress has been made, then you may request a refund of the Program fee in
full. This request must be submitted within 30 days, (120 days from the date of
Purchase Confirmation).
CereMind Program - If after 30 days from the date of Purchase Confirmation,
having shown compliance to the Program, attended your guided coaching
sessions and no demonstrable progress has been made, you may request a
refund of the Program fee in full. This request must be submitted within 30 days,
(60 days from the date of Purchase Confirmation).
Hallowell Brain Health Program - If after 30 days from the date of Purchase
Confirmation, having shown compliance to the Program and your Hallowell
coaching sessions, no demonstrable progress has been made, then you may
request a refund of the Program fee in full. This request must be submitted
within 30 days, (120 days from the date of Purchase Confirmation).