The calibration constantly fails in the Tobii Configuration App, what should I do?

• Ensure the Tobii Eye Tracking bar is connected and positioned correctly.
  
  
• Ensure that the screen is not tilted too far up.
  
  
• Ensure you are using the provided chin rest for calibration and assessments.
  
  
• Ensure that you are at the right height for the Tobii Eye Tracking bar position.
  
  
• Ensure that you are following the calibration instructions correctly - making sure your eyes (represented by white circles) are in the box and make sure you keep your gaze on the blue calibration circles.
  
  
• Ensure that no one is standing behind yo whilst using the Tobii Eye Tracking bar - this could cause confusion for the apps.
  
  
• Restart the Tobii Configuration app.
  
  
• If you continue to have difficulties then please contact Zing Performance via a support ticket.