What should I do if the Tobii Eye Tracking bar will not connect / is not recognized?
Make sure the current USB port you are using is operational and try others.
Use direct USB connection into the computer instead of using a USB hub to ensure enough power reaches the Tobii Eye Tracking bar to function.
Check that any USB adapters are functioning before trying to connect the Tobii Eye Tracking bar to your computer. For example, if using a USB-C adapter with a Mac, check that it works.
Check that the Zing Eye Tracking Tobii Service Setup has been installed with administrator privileges (if on Windows) or super user privileges (if on Mac) - see Technical Setup Guide for more details.
Check that you have gone through the Technical Setup Guide and all installation steps with the provided screenshots and video help.
Try restarting your computer with the Tobii Eye Tracking bar disconnected and reconnect it again once you have logged back into your computer.
If you continue to have difficulties then please contact Zing Performance via a support ticket.