Zing Performance Support

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Zing Performance Support

Technical Information about the Programs

Technical Information about the Programs

Frequently asked questions about how the programs work and technical support

General

How do I update my contact details?

Why has my/my child's behaviour changed?

How can I motivate my child to do their exercises?

Can I download the the app onto multiple devices?

When will I start to see improvements?

Why haven't I had a response from the support team?

What is the disclaimer for?

What is 'Exercise Streak'?

What is 'Days Completed'?

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Getting Started

What devices can I download the app onto?

How can I download the app?

App Technical Support

Why is there no sound in my app?

Why have I not received a registration email?

How can I reset my password?

Is my device compatible for the App?

Exercises/Sessions

What are the exercises like?

How often should I do the exercises?

I am struggling to get my child to complete their exercises. What else can I try?

Why do I feel unwell since doing my exercises?

Can doing the exercises affect my sleep?

I am getting headaches - are the exercises causing them?

Why are my exercise difficult?

How do the exercises differ from one another?

Are the exercise sessions on a time frame?

Why are the exercises very repetitive?

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Cognitive Assessment

What is the assessment for?

How long does the assessment take?

What happens if I don't complete my assessment?

How do I view the results of my assessment?

App Features

What are the Points and Reward Badges for?

What are the Bonus Badges?

What are the Goals?